Noorkari wants you to be happy with your purchases. We accept a return or exchange of your order within 7 DAYS after delivery of the order.
We only offer Refunds incase there is a faulty product sent to you by our end or if your product is lost in transit.
You can connect with us via email on customercare@noorkari.com with your concern. Please note that in case the return is not due to an error on our part, the buyer will be liable to pay due charges for return logistic. In the event of a return, we request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.
What is the Exchange Policy?
We offer EXCHANGE in return of the products. Most of our products are eligible for exchange within a time limit of 7 days.
There are some items which are not eligible for exchange – Customised and Made to Order Products.
We offer exchanges in exchange of another product of same of higher value or in form of website credits in your Noorkari Account which you can use at your convenience to shop from www.noorkari.com
What is the exchange time period?
We offer exchange only within 7 working days from the day of delivery received by you.
We offer exchange for an order only once.
How to Exchange your product?
If the customer wishes to exchange the product, she/he has to follow the steps given below –
For exchange of a product please mail us at customercare@noorkari.com with email subject as EXCHANGE and your #ORDER NUMBER. (Please note – You will receive a reply to your mail within 24-48 hours.)
You have to ship the product to our warehouse address which will be shared via mail with .
Please ensure If the product comes back in worn, torn or washed condition the exchange will be nullified.
After a quality check and confirmation CREDIT amount of the exchanged product will be transferred to your Noorkari Account.
You can use the credit token amount to shop anything of same value or higher from the website
Refund Processing Timing
Refunds for eligible items will be processed within 10 business days of receiving the returned item.
Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.
When exchange is not accepted ?
Exchange is not accepted due to colour difference of 10 – 15%. Colour difference might be there due to screen resolution and lighting variations.
Exchange after 7 days of delivery will not be accepted. We do not take guarantee of the product and it is non-exchangeable and refundable
We do not accept exchanges of used, washed, torned, ironed, altered products.
Products Made to Order and Customised products are not applicable for exchange.
Exchange product should have the tag attached to it and should be in an unused and unwashed condition.
EXCHANGES ON INTERNATIONAL PRODUCTS ARE NOT APPLICABLE.
WHAT SHOULD I DO IF I WANT TO EXCHANGE A PRODUCT ?
Write an email to us at customercare@noorkari.com with the subject “EXCHANGE and your ORDER NUMER. Example Exchange of order #2280
Mention the reason of your exchange in the mail.
We do not provide reverse pickups, you have to send the product back to us in proper packaging. If the product comes back in bad condition the exchange will be nullified.
Once we receive the package and the quality is ensured by us.We will provide you with the full credit amount in your Noorkari Account. And you can use that credit to shop anything of your choice at your convenience.
The rest of the details will be shared with you over the mail accordingly.
General Instructions for Exchange Products
The product for exchange should not be washed or worn
We shall not be deemed for exchange for any small issues such as thread underneath the reversible side. Since Chikankari embroidery threads are slightly long and are not cut too short to ensure the embroidery is protected.
The product is hand embroidered and may have slight dissimilarities that are naturally occurring due to human involvement in the process. Such minor variations of stitches/motives/threads will not be liable under an exchange policy. Every piece is unique and one of a kind made by human hands only for you, so please excuse the minor variations. Thank you for your understanding.
