Exchange Policy


Noorkari endeavours to ensure that every transaction at our website is seamless. We believe in taking care of delivering our products to you with qualitative standards. 

As a policy, WE DO NOT OFFERE REFUND or RETURNS 

  • We offer Exchange under the following terms and conditions.
  • We offer exchange only of different size or another color in the same product (ONLY ONCE).
  • We offer exchange only within 7 working days from the day of delivery received by you.
  • Exchange product should have the tag attached to it and should be in an unused and unwashed condition.
  • All the exchanged products to be sent with the original receipt.
  • We do not have reversible delivery service. Please send it back to the address mentioned below .
  • Address xxxxxxxxxx

Exceptions for Exchange Products

If the product is damaged in transit, please get in touch with our customer care within 3 days of delivery received. We will send your a fresh product.

Please reach out to our customer care by mail [email protected] with the details.

  • Order number
  • Date of transaction
  • Delivery address
  • Image of the defect in the defective product 

Our team will look and get back to you within 48 hours. 

General Instructions for Exchange Products 

  • The product for exchange should not be washed or worn
  • We shall not be deemed for exchange for any small issues such as thread underneath the reversible side. Since Chikankari embroidery threads are slightly long and are not cut too short to ensure the embroidery is protected.
  • The product is hand embroidered and may have slight dissimilarities that are naturally occurring due to human involvement in process. Such minor variations of stitches/motives/threads will not be liable under exchange policy. Every piece is unique and one of a kind made by human hands only for you, so please excuse the minor variations. Thank you for your understanding.